Terms & Policies

1. Terms and Conditions

1.1 Service Provider

The Mega Delivery service is operated by Mega Store, located at: Libya, Tripoli, Ben Ashour, Al-Qadisiyyah Roundabout, Adidas Building.

1.2 Acceptance of Terms

By creating an account, using the app, requesting a delivery, or contacting support, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please do not use the service.

1.3 User Eligibility and Account

• The information you provide must be accurate, current, and complete.
• You are responsible for safeguarding your password, verification code, and device.
• You may not share your account or use another person's account without authorization.
• Mega Delivery reserves the right to suspend or terminate accounts suspected of fraud, misuse, or violation of these policies.
• Users must be legally capable of requesting the service or have guardian consent where applicable.

1.4 Data Accuracy

The customer is fully responsible for the accuracy of sender/recipient names, phone numbers, locations, order descriptions, item types, weight, dimensions, and declared value. Mega Delivery bears no responsibility for delays, failures, or additional costs resulting from inaccurate or incomplete data.

1.5 Modifications to the Service

Mega Delivery reserves the right to modify services, coverage areas, pricing, or these policies as needed. The version published on this page becomes effective upon posting, and continued use of the service constitutes acceptance thereof, to the extent permitted by law.

2. Delivery Policy & Pricing

2.1 Order Creation

Customers submit delivery requests through the app. The display of a request or order number does not guarantee immediate acceptance or execution. Orders may require review, driver assignment, or administrative adjustment before fulfillment.

2.2 Pricing

• Delivery fees or calculation methods are displayed in the app based on service type, vehicle type, and destination.
• Fees may change if provided details are inaccurate, the destination changes, or additional services are required.
• For food delivery requests, management may determine final delivery fees following order review.
• Customers are responsible for reviewing order details and displayed prices before proceeding.

2.3 Delivery Times

Any estimated delivery time is an approximation only and not a binding promise. Delays may occur due to weather, traffic, inability to reach the customer or recipient, security conditions, technical faults, or circumstances beyond our control.

2.4 Pickup & Delivery

• The sender or an authorized representative must be available at pickup.
• The recipient or an authorized representative must be available at delivery.
• Items should be inspected at pickup and delivery whenever possible.
• If the customer or recipient cannot be reached, the driver may wait for a reasonable period or contact support to determine the appropriate next steps.
• Additional fees may apply for re-attempts, location changes, or returned items, as determined by Mega Delivery.

2.5 Driver Independence

Deliveries may be fulfilled by independent drivers or third-party service providers contracted by Mega Delivery. They must be treated with respect, and users must not request services that violate laws or these policies.

3. Prohibited Items Policy

Mega Delivery or its drivers reserve the right to refuse pickup, cancel delivery, or notify relevant authorities if a request is suspected to be unlawful or unsafe. It is strictly prohibited to request transport or shipment of:

• Illegal, stolen, or counterfeit goods.
• Narcotics, illicit substances, or tools used in illegal activities.
• Weapons, ammunition, explosives, or flammable and dangerous materials.
• Cash, currency, checks, bank cards, or highly sensitive documents.
• Toxic, chemical, radioactive, or hazardous substances that may cause harm to people, vehicles, or the environment.
• Alcohol, tobacco, or legally restricted products if transport violates applicable laws.
• Live animals, human remains, or hazardous medical waste, unless prior written approval is granted by Mega Delivery.
• Pornographic material or content inciting hatred, violence, or terrorism.
• Any item requiring special licensing where the customer lacks the requisite legal permits.

Customers carry full legal and civil liability for the contents of their shipments and for any damages, fines, or claims arising from a violation of this policy.

4. Cancellation, Complaints & Disputes

4.1 Cancellation

In-app self-cancellation is currently unavailable. If a customer needs to cancel an order, they must immediately contact support and provide the order number.

• Cancellation requests may be accepted prior to driver assignment or order processing, depending on status.
• Once a driver is assigned, en route to pickup, or has collected the shipment, cancellation may no longer be possible.
• Customers may incur delivery, return, or actual costs resulting from late cancellation or inaccurate information.

4.2 Complaints

Complaints should be submitted promptly with the order number, a clear description of the issue, and supporting evidence or photos. We review complaints based on order logs, delivery status, and communication with the parties involved.

4.3 Limitation of Liability

To the maximum extent permitted by law, Mega Delivery shall not be liable for indirect losses, lost profits, or delays caused by events beyond our reasonable control or incorrect customer data. Limitations do not apply where prohibited by law or in cases of gross negligence or willful misconduct.

Mega Delivery does not guarantee the safe transport of prohibited, inadequately packaged, or misdescribed items. Customers must use appropriate packaging to protect goods during transit.

4.4 Governing Law & Jurisdiction

These terms are governed by the laws of the State of Libya. Disputes shall first be submitted for amicable resolution through customer support. If unresolved, jurisdiction rests with the competent judicial authorities in Tripoli, unless otherwise mandated by law.

5. Privacy Policy

5.1 Information We Collect

We only collect data necessary to operate and improve the Mega Delivery service, including:

• Account Data: Name, phone number, email address (if provided), encrypted password, and account status.
• Order Data: Pickup and delivery addresses, geographic coordinates, order description, price, vehicle type, and status.
• Recipient Data: Name, phone numbers, and delivery location.
• Technical Data: IP address, device type, operating system, crash logs, and service usage logs where available.
• Notification Data: Firebase device tokens for sending order updates and alerts.
• Support Data: Messages, attachments, and information submitted when opening a support ticket.
• In-app wallet and transaction data, if applicable.

5.2 How We Use Data

• Creating and managing accounts, verifying identity, and preventing abuse.
• Fulfilling orders, assigning drivers, and facilitating communication between senders and recipients.
• Displaying maps and calculating routes when location permission is granted.
• Sending status notifications, service updates, and password reset codes.
• Calculating fees, maintaining records, resolving disputes, and preventing fraud.
• Complying with legal obligations and protecting the rights and safety of users, drivers, and Mega Delivery.

5.3 Data Sharing

We do not sell personal data. We may share minimal necessary information with:

• Drivers or delivery providers to fulfill requests (e.g., name, phone number, location).
• Technical service providers, including hosting, email, push notification, and mapping services.
• Legal authorities when required by law or to protect rights, safety, and combat fraud.
• Mega Store and its affiliates/contractors to the extent necessary to operate the service.

5.4 Third-Party Services

The application uses third-party services, including Firebase for notifications, Google Maps for location and mapping services, and external hosting/email providers. Data processed by these third parties is governed by their respective privacy policies.

5.5 Geolocation Data

We request access to location data only when needed to set pickup/delivery points or utilize location-based features. You may disable location permissions in your device settings, though certain delivery functionalities may be limited.

5.6 Data Retention

We retain personal data for as long as necessary to provide services, maintain transaction records, resolve disputes, enforce agreements, and satisfy legal obligations. Limited data may be retained after account closure where required by law, security, or fraud prevention.

5.7 Your Rights

You may request access to, correction, update, or deletion of your personal data where legally permissible. To submit a request, contact us via the official email or phone numbers listed below. Identity verification may be required prior to fulfilling requests.

5.8 Data Security

We implement reasonable technical measures to safeguard data against unauthorized access, disclosure, or alteration. However, no method of electronic storage or transmission over the internet is 100% secure, and absolute security cannot be guaranteed.

5.9 Minors

Our services are not directed toward children. Individuals under the age of 18 may not use the service or submit personal data without parental or guardian consent and supervision.

5.10 Privacy Policy Updates

We may update this Privacy Policy to reflect service changes or legal requirements. Updated versions will be published on this page with a revised "Last updated" date.

6. Contact & Support